Special Session 'Client Management for TISIs'

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Course Language
English ‎(en)‎
Time Required
4 hours over 2 weeks
Course Type
Online/Internet Based
Course Fee
Free
Course Access
Restricted
Tutor
Miyoba Lubemba (Tutor)

Special Session 'Client Management for TISIs'

This course details the client management process for Trade and Investment Support Institutions (TISIs).

After completing this course, you will be able to:

Grasp the importance of client management for TISIs;
Understand the role of TISI Client Managers in the client management process;
Link the 5 stages of the client management process with specific actions to be performed; and
Assess the appropriate review and remedial activities to implement.

Course certification

Participants who meet the course requirements will receive a Certificate of Completion issued in electronic format.

Note

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Course structure

  • 01 Lecture 1
  • 02 Lecture 2
  • 03 Lecture 3
  • 04 Lecture 4
  • 05 Case Study Exercise (C055)
  • 06 Certificate of Achievement